Post by account_disabled on Dec 28, 2023 10:21:13 GMT
Samsung is committed to winning the hearts of customers. Create a new standard in service After sales Through the delivery of services that are fast, to the point, with more care. Maintain the position of the only brand that We understand every problem and are ready to take care of our customers. can cover all groups as comprehensively as possible Launching the campaign " Attention " consisting of 1 ) ' Listen carefully ' to every problem and repeat the message every time. to ensure that customers will receive 2 ) ' Intend to fix ' quickly through the remote screen. and never miss any appointments and 3) ' More determination ' from more checking services to to enable efficient use of products Long-lasting performance and superior service Bangkok (24 December 2019) Samsung moves forward with after-sales service to Win the hearts of customers Ready to reinforce the position of leading leader Number one service in the smart market Smartphones and consumer electronics By sending a new campaign ' Attention ' ( listen intently - intend to fix - set greater confidence ) reflects determination and understanding Understanding of customer problems which developed from studying and receiving consumer problems ( Pain Point ) developed into services to solve Solve customer problems quickly and to the point by providing prompt service and care. More to Samsung customers all over the country from today onwards .
Mrs. Wanna Sawatdikul, Deputy Chief Executive Officer, Marketing Group, Thai Samsung Electronics Co., Ltd., said, “ In a market society where Competition is high like today. Presenting only products Comes with advanced innovations that may not be enough. Responding to the needs of consumers, providing a good experience throughout usage. It is another important factor in choosing to purchase products. After-sales service is therefore Something that cannot be ignored Intentional care Be quick and pay more attention. what the customer wants It will help create a good experience. and develop into Telegram Number Databrand loyalty “ Samsung has products on sale. There are many distributors in Thailand. Covers mobile phones, televisions, audio equipment, and electrical appliances. We have millions of Samsung customers. of locations throughout Thailand to understand the idea and aware of the need for services, we therefore conducted a research study along with discussing problems that arise continuously develops with customers Let us know the length of waiting to receive service and the convenience of making an appointment to receive service.
The service can be provided on the desired date and time, including the punctuality of the technicians. going to serve It's what they care about most, and it's what customers expect. Brands when using electronic devices Electronics is damaged or broken. For this reason, we have developed a service including upgrading the algorithm Work of Samsung employees Service to the next level which is considered a revolution Revamping service work in the product group electronic products completely, ” Mrs. Wanna added. Mr. Jung Sung Park, Customer Service Director, Thai Samsung Electronics Co., Ltd. said “ This year, Samsung has launched the campaign ' Chaitan ' which consists of Listen intently - intend to fix - intend more. This campaign was born from a study of problems that occur with customers Ready to offer as a service at Provide accurate corrections without hassle Anytime, anywhere, when customers need help which we have prepared employee service center Including adding channels to contact the media. Information for customers to access services Samsung's operations are more convenient and faster . ”
Mrs. Wanna Sawatdikul, Deputy Chief Executive Officer, Marketing Group, Thai Samsung Electronics Co., Ltd., said, “ In a market society where Competition is high like today. Presenting only products Comes with advanced innovations that may not be enough. Responding to the needs of consumers, providing a good experience throughout usage. It is another important factor in choosing to purchase products. After-sales service is therefore Something that cannot be ignored Intentional care Be quick and pay more attention. what the customer wants It will help create a good experience. and develop into Telegram Number Databrand loyalty “ Samsung has products on sale. There are many distributors in Thailand. Covers mobile phones, televisions, audio equipment, and electrical appliances. We have millions of Samsung customers. of locations throughout Thailand to understand the idea and aware of the need for services, we therefore conducted a research study along with discussing problems that arise continuously develops with customers Let us know the length of waiting to receive service and the convenience of making an appointment to receive service.
The service can be provided on the desired date and time, including the punctuality of the technicians. going to serve It's what they care about most, and it's what customers expect. Brands when using electronic devices Electronics is damaged or broken. For this reason, we have developed a service including upgrading the algorithm Work of Samsung employees Service to the next level which is considered a revolution Revamping service work in the product group electronic products completely, ” Mrs. Wanna added. Mr. Jung Sung Park, Customer Service Director, Thai Samsung Electronics Co., Ltd. said “ This year, Samsung has launched the campaign ' Chaitan ' which consists of Listen intently - intend to fix - intend more. This campaign was born from a study of problems that occur with customers Ready to offer as a service at Provide accurate corrections without hassle Anytime, anywhere, when customers need help which we have prepared employee service center Including adding channels to contact the media. Information for customers to access services Samsung's operations are more convenient and faster . ”